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PITAJ → SLUŠAJ → RAZUMI → PREDLOŽI → DOKAŽI VREDNOST → ZATVORI program prodajnih veština
Proces prodaje
- Customer Needs
- Consultative Selling
- Sales Conversation
- Value Proposition
- Objections
- Closing
- Follow-up
- Relationship Building
Moć pregovaranja
- Pripremu pregovora
- Pregovaračku strategiju
- Argumentaciju
- Aktivno slušanje
- Upravljanje pritiskom
- Objections handling
- Win-win pristup
- Zatvaranje dogovora
Upselling & Client Relation
- Relationship Management
- Account Management
- Upselling
- Cross-selling
- Client Needs
- Customer Loyalty
- Follow-up
- Long-term Relationships
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