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Connecta Business logo for Kontakt za korporativne treninge
Smiling woman receiving a package for positive customer experience.

Customer Experience

Vaš brend nije samo ono što obećavate.
To je ono što klijent doživi. 

Program pomaže kompanijama da razumeju celokupno iskustvo klijenta i unaprede ključne tačke kontakta sa brendom.

ZATRAŽITE PROGRAM

DISCOVER → CONTACT → customer EXPERIENCE → PURCHASE → SUPPORT

Customer Journey

  • Customer Journey Mapping

  • Touchpoint Analysis

  • Service Standards

  • Customer Communication

  • Loyalty

  • Experience Design

Service Excellence

  • Service Mindset

  • Communication

  • Professional Presence

  • Service Standards

  • Handling Difficult Clients

  • Complaint Management

  • Emotional Intelligence

  • Service Recovery

Rešavanje konflikata

  • Uči učesnike kako da:

  • ostanu profesionalni pod pritiskom

  • slušaju bez defanzivnosti

  • prepoznaju pravi problem

  • smire konfliktnu situaciju

  • ponude rešenje

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